Our staff does not regularly respond to posts on the forums. Fast, high quality support is provided by Email or telephone. The forums are for peer discussions… not technical support.
I’m not sure we can do much more to make this clearer, since before each and every post is submitted, the author is informed of the choice to send it directly to support for a prompt response. When the author chooses instead to post to the forums, which are not regularly responded to by our technical support staff, it is hopefully that they wish to see if anyone else has had the problem and get peer help, or just start a discussion…
What can we do, short of remove the ability for our customers to interact with each other, which is the intent of the forums?
Imported from legacy forums. Posted by Odi [Xceed] (had 286 views)