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Keep in mind that when you post a message on a forum, if you have a vanguard subscription, you should send an priority@xceed.com at the same with a reference to this thread.  We have no mean of knowing who is vanguard on the forums and who is not. 

Even if I know that you are vanguard, the notification for the forums can only processed once that all our priority emails have been answered.  (Actually, we are “cheating”, so to speak, because the “priority” mailbox is never empty; new cases are continuously filling it.)

It can be a good thing to have useful information posted publicly for everyone to see but when you have vanguard and are in a hurry, you should first contact us at priority@xceed.com

Thank you

Imported from legacy forums. Posted by Ghislain (had 2861 views)