Home Forums General Installation & other XceedComponents.exe – Error 1723

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  • User (Old forums)
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    Post count: 23064
    #43481 |

    Attempting to install the latest XceedComponents.exe fails with error 1723 “There is a problem with this Windows Installer package”. It seems to be falling over trying to display a message about removing the ActiveX components from the system.

    The relevant lines from the installer log file are below:

    Action 14:11:24: ShowConfirmationActiveXRemove.
    Action start 14:11:24: ShowConfirmationActiveXRemove.
    MSI (c) (10:4C) [14:11:24:036]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = ‘ShowConfirmationActiveXRemove’
    MSI (c) (10:4C) [14:11:24:038]: Creating MSIHANDLE (13) of type 790542 for thread 2636
    MSI (c) (10:30) [14:11:24:108]: Invoking remote custom action. DLL: C:\Users\RICHAR~1.TRI\AppData\Local\Temp\MSI1BF6.tmp, Entrypoint: ShowConfirmationActiveXRemove
    CustomAction ShowConfirmationActiveXRemove returned actual error code 1154 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (c) (10:30) [14:11:24:111]: Closing MSIHANDLE (13) of type 790542 for thread 2636
    MSI (c) (10:4C) [14:11:24:112]: Note: 1: 1723 2: ShowConfirmationActiveXRemove 3: ShowConfirmationActiveXRemove 4: C:\Users\RICHAR~1.TRI\AppData\Local\Temp\MSI1BF6.tmp 
    Info 2835.The control ErrorIcon was not found on dialog SetupError.
    Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action ShowConfirmationActiveXRemove, entry: ShowConfirmationActiveXRemove, library: C:\Users\RICHAR~1.TRI\AppData\Local\Temp\MSI1BF6.tmp
    MSI (c) (10:4C) [14:13:46:521]: Product: Xceed Components — Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action ShowConfirmationActiveXRemove, entry: ShowConfirmationActiveXRemove, library: C:\Users\RICHAR~1.TRI\AppData\Local\Temp\MSI1BF6.tmp
    Action ended 14:13:46: ShowConfirmationActiveXRemove. Return value 3.

    Imported from legacy forums. Posted by Richard (had 2373 views)

    Diane [Xceed]
    Moderator
    Post count: 1353

    Hi Richard,

    Thank you for bringing this to our attention. I informed the developers in charge of building the installation packages and they found the issue. We should have a new build uploaded shortly, but in the meantime uninstalling the existing package before running the new one should prevent this error from happening.

     

    Imported from legacy forums. Posted by Diane [Xceed] (had 236 views)

    User (Old forums)
    Member
    Post count: 23064

    Thanks – uninstalling and reinstalling everything worked.

    Imported from legacy forums. Posted by Richard (had 2622 views)

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